Privacy Policy

1. Information we collect

We collect the following categories of information:

• Account information you provide: name, email, phone number, and date of birth.
• Wellness data you log in the app, such as check-ins, reminders, and medical details you choose to add.
• Location data, only when you enable location features and only shared with contacts you authorize.
• Device and usage information (device type, app version, and diagnostic logs) used to keep the app working and secure.

2. How we use your information

• To provide wellness reminders, check-ins, and safety features.
• To share your status with family members and caregivers you authorize.
• To connect you with partner services you choose to opt into.
• To secure our services, prevent fraud, and comply with legal obligations.
• To improve the Aged Oak experience. We never sell your personal data.

3. Legal bases for processing (EEA/UK)

If you are in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases: performance of our contract with you (to provide the service), your consent (for optional features such as location sharing, which you can withdraw at any time), our legitimate interests (to secure and improve the service), and compliance with legal obligations.

4. How we share information

Your information is shared only with:

• Family members and caregivers you explicitly authorize.
• Emergency services when you trigger an SOS.
• Partner services you choose to connect.
• Service providers that host and operate our infrastructure, under strict data-processing agreements.
• Authorities where required by law. We do not sell your personal information and do not share it for cross-context behavioral advertising.

5. Location data

Location tracking is an opt-in Premium feature. Location data is encrypted in transit, shared only with contacts you approve, and retained no longer than 30 days. You can disable location sharing at any time in Settings.

6. Data retention

We keep your personal data only as long as your account is active or as needed to provide the service. Location data is retained for up to 30 days. When you delete your account, we delete or anonymize your personal data within 30 days, except where we must retain it to meet legal, accounting, or security obligations.

7. Data security

We use industry-standard safeguards, including encryption at rest (AES-256) and in transit (TLS 1.3), regular security reviews, and strict access controls. No system is perfectly secure, but in the unlikely event of a data breach affecting your information, we will notify you and any required regulators within 72 hours.

8. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or receive a portable copy of your personal data; to object to or restrict certain processing; and to withdraw consent. California residents (under the CCPA/CPRA) have the right to know, delete, correct, and opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising these rights — note that we do not sell or share personal information as those terms are defined by law.

To exercise any of these rights, contact us at privacy@agedoak.app. We will verify your request and respond within the timeframe required by law (generally 30–45 days).

9. Cookies & similar technologies

Our website uses only essential cookies required to sign you in and keep the site secure. We do not use third-party advertising cookies. You can control cookies through your browser settings; disabling essential cookies may prevent you from signing in.

10. International data transfers

We are based in the United States and may process your information there or in other countries. Where we transfer personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses to protect it.

11. Children’s privacy

Aged Oak is designed for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

12. Third-party partner services

When you connect a partner service (such as a ride, delivery, or health integration), that partner processes your data under its own privacy policy. We encourage you to review those policies. Aged Oak is not responsible for partners’ privacy practices.

13. Changes to this policy

We may update this Privacy Policy from time to time. For significant changes, we will notify you by email or in-app notification at least 30 days before they take effect, and we will update the “Last updated” date above.